An auto attendant (also known as an automated phone directory) is a call routing system that relies on interactive voice response (IVR). Is it the right solution for your business?

A virtual receptionist is a type of phone answering service where a real person answers the phone on behalf of your business but doesn’t take up actual space in your building. They work remotely for an agency that specializes in over-the-phone receptionist services.

In many ways, a front desk receptionist is the face of your business. Here's how to decide if hiring one is right for your company.

As businesses tap into their phones’ potential and tech trends continue, here’s what you can expect to see in the future of the phone.

Today, consumers expect to be able to text your business. But before venturing into uncharted business SMS territory, you need to know some basic etiquette.

Is your office staff struggling to manage incoming calls? Learn how you can cut operational costs and boost productivity by leveraging virtual receptionist software.