Receptionists are the first line of support when it comes to servicing your customers. But when your office staff is forced to juggle unpredictable call volume with endless task lists, long wait times and missed business opportunities can become the norm.
Virtual receptionist software relieves the burden of day-to-day phone management by fielding incoming calls and resolving basic customer requests, from scheduling appointments to providing account information.
Virtual receptionists can provide front-line support and route more complex questions to a real human when necessary. In this blog, we’ll discuss how virtual receptionist software can help you cut operational costs and share some of the most affordable software on the market today.
Here are just a few benefits of implementing an affordable virtual receptionist software:
Your office staff is busy enough as it is. When call volume spikes, receptionists often struggle to keep up, resulting in long wait times and frustrated customers. With virtual receptionist software, every customer can connect with your business and get their questions answered.
Virtual receptionists are available 24/7 to field important calls from customers even when your staff is unavailable. You can also tailor virtual receptionist software to understand information about your specific company and industry and simulate an actual conversation.
With automated software handling basic requests, your staff can focus their time and energy on serving visitors and checking projects off their to-do list.
Virtual receptionist software can drastically cut down on capital and operational costs associated with running your business.
Instead of adding more receptionists to your payroll to keep up with caller demand, keep your compensation, employee benefits and liability costs down with virtual receptionist software.
Virtual receptionists are available 24/7, 365 days a year. Without the constraints of Monday-Friday office hours, you’ll be able to gather critical information and service more customers when it’s most convenient for them.
Training your office staff requires a significant upfront investment, including certifications, courses and costly equipment. A virtual receptionist software is designed to be user-friendly and easy to manage. Training your receptionist on a single software will cut down on the valuable hours required for traditional employee training.
Some virtual receptionist software is cloud-based and available 24/7. You won’t have to worry about missing vital calls or business opportunities in the event your phone lines or network go down.
Not all incoming calls require a live receptionist. Numa helps field incoming calls by giving callers the option to text your business. It automatically responds to common questions and leverages artificial intelligence to act as an extension of your receptionist.
Numa is geared toward small and medium-sized businesses that are looking to alleviate their receptionists’ workload and rescue more calls.
AnswerConnect is a U.S.-based virtual customer service and receptionist network. It requires a one-time setup cost and charges a per-minute fee based on call volume.
eVoice is a virtual business phone service based in the U.S. Pricing ranges from $12.99/month for 300 minutes and two extensions to $79.99/month for 4,000 minutes and 15 extensions.
Ruby Receptionist uses live people to provide virtual receptionist services. Ruby can function as an extension of your in-house team or provide full-time call answering services depending on your needs.
Instead of forcing your receptionist to step away from clients to answer the phone, put your trust in virtual receptionist software.
Numa is a reliable and affordable virtual receptionist option that directs callers to text messaging and assists with appointment booking.
Here's how it works:
With Numa, you can text-enable your business landline in minutes, gain visibility into text conversations and book more appointments. Numa can easily route messages to the correct person or department, giving your receptionist the time to communicate with urgent customers and answer more complicated questions.
The best part? You can set up Numa in 15 minutes or less. It’s easy to get your staff up to speed at a fraction of the cost of hiring a new receptionist.