Automotive Dealerships

Numa's 24/7 AI receptionist for car dealerships replaces message-taking with live appointment booking, integrating directly with your DMS so callers leave with a confirmed slot — not a callback promise. A Honda dealership rescued 6,300 calls in 30 days and a Buick GMC store eliminated all after-hours escalation pages after deploying Numa's Operator. Calculate your true after-hours missed call cost to see what a well-deployed AI receptionist is designed to recover.

Numa's AI voice agent replaces legacy IVR routing with 24/7 conversational call handling built for Fixed Ops and sales workflows, booking appointments live without transferring the caller. Dealers who have made the switch — including a CDJR store with 88% engagement and a Honda dealership that rescued 6,300 calls in 30 days — no longer lose callers to phone trees or after-hours gaps. Run your current hang-up rate against what Numa delivers to see the difference.

Numa's AI Customer Operations System replaces a fragmented five-tool stack with one platform, one integration, and one shared customer record that updates across every department every time a customer touchpoint happens. A multi-rooftop dealer group that consolidated to this approach in 2025 recorded $1.5M in incremental Fixed Ops and parts revenue; a Chevrolet dealership posted 25% year-over-year Fixed Ops growth.

Numa is the operations layer that runs underneath the phone—connecting every customer touchpoint across every department into one shared record, so advisors answer calls with full context, proactive updates go out before customers need to call, and declined service follow-up happens on schedule. A multi-rooftop dealer group using this approach recorded $1.5M in incremental Fixed Ops and parts revenue in 2025.

Numa's automated outbound campaigns are DMS-connected, triggered at the moment a service ticket is marked declined, personalized by vehicle and repair type, and tracked all the way to RO close—solving the timing and personalization problems that made earlier approaches fall short. Dealers using Numa's approach have added 211 ROs in a single month and seen Fixed Ops revenue grow 25% year over year.

Numa's automated outbound campaigns connect to the DMS and trigger personalized follow-up within 48 hours of a declined ticket—referencing the specific repair, tracked all the way to RO close. Dealers using this approach have added 211 ROs in a single month and achieved 25% year-over-year Fixed Ops revenue growth. The declined service gap does not close on its own; Numa is the system that makes the follow-up happen every time.

Numa builds the trigger that turns DMS declined service data into personalized outbound messages—connected at the moment the ticket is marked declined, tracked all the way to RO close, with no spreadsheets or manual exports required. BDC staff shift from cold call lists to warm escalations, and Fixed Ops Directors get clear recovery metrics with every campaign. Calculate what your declined service list is worth and see how Numa's automated outbound closes the gap.

Numa's automated outbound campaigns connect directly to the DMS and trigger personalized follow-up messages within 48 hours of a declined service event—no manual exports, no cold calls weeks later. Dealers using Numa have added 211 ROs in a single month and achieved 25% year-over-year Fixed Ops revenue growth at the highest dollars-per-RO in their region. The path to closing the declined service gap starts with one structural change: a system that makes the outreach happen automatically.

Numa LiveCSI is the only approach in this comparison that surfaces heat cases during the Fixed Ops visit — before the customer leaves and before the survey window opens. The system uses AI-based sentiment detection to flag frustration signals in real time and route alerts to the service manager. Dealerships using this approach have moved CSI scores from 820 to 981, from 80 to 94, and from 700 to 955 — all within a single survey cycle.

Numa LiveCSI changes when the management team finds out about frustrated customers — from three weeks after the visit to while the customer is still on the lot. The system monitors communication in real time, detects heat case signals, and routes escalations to the service manager before checkout. A CDJR dealership moved from 820 to 981 in one month. A Honda dealership moved from 80 to 94 on CSI follow-up score. Neither changed their advisors, process, or staffing. They changed their visibility.