The service customer journey is a communication workflow, not a physical path. Map these 7 touchpoints to improve retention and CSI.

Dealerships miss 158 appointment calls/month, losing Millions per year. Learn the 7-step playbook to capture more service appointments without adding staff.

45% of dealership customers are dissatisfied due to communication failures. Learn why it's an operations problem, not a phone problem and how to fix it.

Maximizing dealership profitability starts with optimizing Effective Labor Rate (ELR) and technician productivity. Learn how reducing downtime, leveraging AI-driven automation, and refining billing practices can boost service efficiency, increase revenue per repair order, and enhance customer satisfaction.

When introducing new technology to your dealership, it should seamlessly integrate with existing processes to enhance efficiency and profitability. Adopting new technology shouldn’t create unnecessary disruptions, complicate workflows, or frustrate your team.

Discover how proactive communication can turn routine maintenance visits into trust-building experiences. This blog explores common frustrations customers face during service visits and highlights how dealerships can enhance transparency, boost efficiency, and foster loyalty using tools like Numa’s AI-powered platform.