Yet only 48% of businesses are equipped to send and receive text messages from customers.
Enabling two-way text messaging isn’t a “nice to have” business feature anymore. Customers expect and prefer to text your business over the dreaded game of business phone tag.
Text-to-landline apps make it possible to send and receive SMS messages from your audience, all managed within a familiar interface.
Enabling text to landline means you can send and receive SMS messages from your wired-in business phone system and existing number — no additional hardware or messy contracts required.
With a text-to-landline feature, your audience can instantly start texting your existing business phone number.
Most importantly, you give your customers the ability to reach your business how they want to communicate. Texting a company is not only faster and more preferred, but it also eliminates the friction involved in calling a business and allows you to scale out business communication, conserve resources, and improve the customer experience.
Changing up communication procedures within a business can feel risky. You have to get your staff on board with a new process and adopt foreign technology.
But if you’re not giving customers the option to text your business, you’re leaving money on the table.
Here are some compelling reasons to text-enable your landline.
The case for using SMS in business communication is undeniable. Consumers text more than they call, respond faster to text messages, and prefer the medium to any other channel.
Sending text messages from a business landline number is simple with landline texting apps.
Text-to-landline apps are third-party services that text-enable your landline and offer a user-friendly interface to manage communication.
By investing in a text-to-landline app like Numa, you can monitor and respond to incoming business text messages right from the app.
Plus, you can set up Numa’s text-to-landline feature in under 15 minutes and start giving your customers the self-service experience they crave and — frankly — deserve. No porting, no hardware, no problems.
Landline texting services vary widely in pricing and functionality. When selecting a text-to-landline app, pay close attention to the features you’re getting.
Numa is an SMS platform that gives incoming callers the option to text your business landline. Offering a text option prevents potential lost calls and revenue and reduces the burden on your reception staff. Numa’s AI engine also learns about your business and can respond to incoming texts automatically — but only for the questions you want it to answer.
When evaluating business texting platforms, here are some features you won’t want to go without:
Pricing for text-to-landline apps differs from a typical contract with a wireless services provider.
Most business texting apps charge a monthly service fee ranging from $49 to more than $600 and offer free incoming text messages. With the monthly fee, you receive a limit of outbound text messages and pay a small fee for any additional messages sent.
Other text-to-landline services like Numa charge a monthly fee with unlimited sent and received messages. So instead of paying per message, you pay a flat monthly rate for the service.
With Numa, you can text-enable your business landline within minutes:
Converting your business landline to an SMS channel can open new revenue streams and cost savings for your business. Schedule your free Numa demo to get started today.