Numa answers your calls when you can't, automatically handling common customer questions while making it easy for you to get back at a time that works for you.
Numa answers incoming calls, routing calls to you, answering common questions, or helping the customer leave a message in voice or text messaging.
Professional voices
Numa provides your choice of professional voices. Don't like them or want your own flavor? You can always record your own.
After hours
Change how your phone is answered based on your operating hours. Make it easy for customers to contact you in an emergency.
Call routing
Want to sometimes answer calls that go to Numa? Set Numa to try calling your phone with a customer and handling if you can't pick-up.
Make it easy for your customers
Switch-to-text
Many customers prefer texting and it's easier to get back to them. Numa allows you to provide callers the option to switch to texting.
Keep your phone number
Numa can enable texting on most business phones, including landline and VoIP phones.
Call Actions
Numa will help field the most common customer call reasons, redirecting them to your online store, ordering, or appointment systems.
You're the boss
Custom responses
Every answer that Numa provides is customizable by you. Easily make consistent with how you wanted your customers to be treated.
Real-time updates
Instantly update any of Numa's responses to address changes such as holidays, weather, or closings.
Business texting and messaging
Text like a pro
Powerful texting
Numa answers incoming calls, routing calls to you, answering common questions, or helping the customer leave a message in voice or text messaging.
Shortcuts
Numa provides your choice of professional voices. Don't like them or want your own flavor? You can always record your own.
Text greetings
Change how your phone is answered based on your operating hours. Make it easy for customers to contact you in an emergency.
All your chats in one spot
Google Messaging
Connect your Google search results and listing to Numa to make sure inbound questions are quickly answered.
Landline texting
Keep your phone number and use Numa to send text messages to customers without buying a new phone system.
Facebook Messenger
Numa will answer inbound Facebook Messenger chats with automatic responses. Make it easy for your team to respond to leads quickly.
Website chat
Customize a website widget that allows customers to start conversations with you from your website. Capture their phone number for easy follow-ups.
Handled for you with powerful automation
Instant responses
Automatic replies
Numa is set up to automatically respond to common questions about hours, appointments, and more. Customers get accurate answers while you work.
Machine learning
As you respond to customer questions, Numa's AI will learn answers and patterns and prompt you to enable more automatic responses.
Helpful suggestions
When Numa thinks it might know how to help but doesn't want to interrupt your conversation, Numa will suggest a response to your customer.
Instant wins
Improve your reviews
Numa makes it easy to request feedback at the end of conversations and drive customers to leave reviews on trusted and important review sites.
Translation
Numa handles over 100 different languages. If a customer asks a question in a language you don't understand, Numa will translate it and translate your response for them.
Nudges
If a customer seems to be waiting for too long, Numa will send you a small note reminding you to get back to the customer.
For you and your team
For how you work
Office, store, at home
Numa runs on your desktop's web browser, Android and iOS mobile and tablet devices. You can access and reply to your customers from anywhere.
Notifications
Get notified when customers text or call your business on your desktop and mobile device.
Voicemail made easy
Quickly scan messages, filter out spam and prioritize followups on the go.
A good team player
Roles and assignments
Assign conversations to team members so customers connect with the right person. Use roles to give varying levels of access to managers and staff.
Notes and reminders
Leave notes for team members that customers can not see with details about that specific conversation or customer.
Escalation policy
Escalate high-priority and time-sensitive conversations so they’re resolved first.
Ready for business
Training provided
Numa provides training materials to onboard your team and get the most out of using Numa.
Compliance tools
Want to ensure your team follows your rules and regulatory concerns? Numa provides compliance tools for reminding your staff about your policies.
Do Not Disturb
Adjust what times a day you or your team members receive notifications about customer requests.
"I love it. When there is a missed call, the client knows they can text me or leave voicemail and I can reply by texting"
Numa helped Emblush Beaute Salon increase appointments by 15% within 3 months
