We are here to help. During the Covid-19 crisis, we are making Numa freely available to all businesses.
Details

How Numa works

When you can’t answer the phone, Numa picks it up for you. Our artificial intelligence helps your customers get information or even place orders via text. Any question Numa can’t answer gets escalated to you—and then Numa learns from your responses to save you even more time later.
1
Numa connects to your existing business phone
2
When you’re busy, Numa answers incoming calls
3
Callers choose to text or leave a voicemail

Features

Phone and Text Answering
Caller greeting
After a preset number of rings, Numa answers incoming calls and gives customers the option to text with your business or leave a voicemail.
Move calls to text message
Help customers faster by moving calls to text message. Numa asks callers if they’d prefer to text your business and initiates the conversation.
Text to business phone
Numa enables texting with your business phone, even if it's a landline, allowing you to send and receive text messages from your existing phone number.
Instant  Text Responses
Auto text replies
Numa is set up to automatically
respond to common questions about hours, appointments, and more. Customers get accurate answers while you work.
Machine learning
As you respond to customer questions, Numa's AI will learn answers and patterns and prompt you to enable more automatic responses.
Flexible Scripts
Customizable responses
Set answers to common questions to keep Numa consistent with your brand voice.
Real-time updates
Instantly update Numa’s responses at any time for situations such as holidays and weather.
Easy-to-use Shared Online Inbox
Numa app
Numa's desktop and mobile app gives your team one shared inbox to view, prioritize and respond to customer messages.
Text and voicemail alerts
Get notified when customers text or call your business on your desktop and mobile device.
Conversation records
View detailed, real-time text conversations to keep a pulse on the customer and staff communication.
Voicemail transcriptions
Quickly scan messages, filter out spam and prioritize followups on the go.
Team Coordination Tools
Roles and assignments
Assign conversations to team members so customers connect with the right person. Use roles to give varying levels of access to managers and staff.
Escalation management
Escalate high-priority and time-sensitive conversations so they’re resolved first.
Notes and reminders
Leave notes for team members that customers can not see with details about that specific conversation or customer.
1 inbox for all your channels
View all your messages from the Numa app
Text
Phone
Facebook
Google
Website
Other great features
Free Website chatbot
Allow customers to message you directly from your website.
Responses After hours
Set different auto responses for during and after business hours.
Unlimited calls and texts*
Use Numa as much you need — without any hidden fees.
Multi-location
Perfect for companies with 1 or 100 locations.
Customizable greetings
Create your phone greetings to provide a branded touch.
Translation
Numa translates and responds in 100+ languages.
Shortcuts
Keep common answers at-hand to quickly reply without retyping.
Multiple users
Give multiple team members access to one shared inbox.
Images & Documents
Send and receive images and documents over text.
On-demand support
Receive instant phone, chat and text support to get more out of Numa.

Getting started is easy

Use your existing business phone number

Fast, self-service setup

No new systems or devices needed

“I love it. When there is a missed call, the client knows they can text me or leave a voicemail and I can reply by texting [from the Numa app]."

Looking for a cheaper, more reliable way to manage incoming calls?
See how much Numa can save your business.
*Subject to Reasonable Usage, as described in the ToS.